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Not sure where to start? Our combo foundation is perfect for SME’S
Our brochure is the one-stop-shop for all your HR, Health & Safety and Training needs.
Want to talk to us? Get in touch!
Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.
| Course | Module Number | Module Name | Pass % Required |
| Conflict Resolution in the Workplace | 1 | The Causes and Symptoms of Conflict at Work | 70 |
| Conflict Resolution in the Workplace | 2 | Resolving Conflict | 70 |
| Conflict Resolution in the Workplace | 3 | The Five Conflict Modes | 70 |
| Conflict Resolution in the Workplace | 4 | Using the Modes | 70 |
| Conflict Resolution in the Workplace | 5 | Assertiveness | 70 |
| Conflict Resolution in the Workplace | 6 | Making Positive Outcomes | 70 |
Operating System: Windows 7+ or Mac OSX (10.8+)
Browser: A modern and up to date web browser
Video: Up to date video drivers
Memory: 1 Gb+ RAM
Additional Software: Flash Player (latest version)
Download Speed: Broadband (3Mb+)
Course details:
* The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions