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Keep your Salons & People Safe & Successful

At Craven, we understand that running a business in the Hair & Beauty industry can be challenging.

After years of strong growth, the UK’s hair and beauty industry was hit hard by the pandemic. Now the industry faces new challenges in the wake of Brexit, high inflation, and increasing energy costs.

Despite all that, the industry is bouncing back. Albeit rather slowly.  In the July 2023 industry survey, NHBF found that 43% of salons and barbers surveyed made a profit. 42% broke even. Energy costs were the number one concern for businesses, followed by cost increases in trade supplies. Most hair and beauty businesses have put up their prices or are planning to in the near future.

Clients certainly don’t seem afraid to spend money. Women who visit salons regularly spend, on average, a staggering £1,000 a month on hair, nails, beauty, and aesthetic treatments.

There were more than 48,000 hair and beauty businesses operating in the UK in 2022, a 5% rise from the previous year. Despite the pandemic, salon numbers have continued to increase year on year.

What are the legal and regulatory requirements for Health and Safety?

The various laws and legislations that fall under health and safety guidelines for the hair and beauty industry are put in place to ensure that all employees and customers remain safe and healthy during their time in a salon. Whether you are the owner of a business or work in a shared salon space, it is your responsibility to adhere to appropriate health and safety regulations to avoid accidents, injury or legal issues.

It is a legal requirement that all bosses who employ five or more other members of staff have to provide a Health and Safety policy. But even if you are working as part of a smaller team, are self-employed or work as a mobile hairdresser or beauty therapist, health and safety measures are essential.

Poor health and safety practices not only put staff at risk of injury but also put you and your business at risk of enforcement action in the event of breaches of the legislation. Magistrates’ Courts can issue fines and even custodial sentences in the event of a conviction.

The main legal principles for England, Scotland, Wales and Northern Ireland under the above legislation are that:

  • The health, safety and welfare of staff should be maintained at all times. The work place should provide clean and hygienic facilities, including the availability of drinking water, changing areas where required and toilets and first aid rooms in larger organisations.
  • Both customers and workers should be protected against any risks that may occur as a result of activities on the premises.

The Health and Safety at Work Act (1974)

This is the biggest piece of health and safety legislation applicable to all businesses, which sets out guidelines to maintain the health, safety and welfare of all people. It ensures that risk assessments are undertaken, protective measures and equipment are provided, preventative training is supplied and that any accidents are covered by insurance and recorded.

Fire risk assessment

In addition, a fire risk assessment will need to be carried out for the premises from where you operate your business.

Health and Safety Policy

Ensure the business has a health and safety policy and risk assessments , which are kept under regular review so that they remain adequate and up-to-date.  These need to be in writing where you employ 5 or more staff.  However, where you employ fewer staff, it is best practice for you to have these in writing, so you can evidence these have been carried out.

Creating this policy should be easy if you have carried out a risk assessment, but there are several things you should make sure to include that relate to health and safety for the industry in particular.

Health & Safety Poster

You must also display the health and safety poster on your premises. You can download one for free from the HSE, available in different sizes.

Personal Protective Equipment 2002 (PPE)

Personal protective equipment is required in a salon environment for those who are using potentially hazardous substances or having these substances used on them. PPE in a salon also includes equipment such as mixing bowls and trolleys which keep hazardous substances organised and prevent spillage.

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR)

RIDDOR regulations apply to any accidents, injuries and illnesses that occur within or because of a workplace, and state that these must be recorded and reported to a Health and Safety Executive. This protects your salon by creating a record of any hazardous events and can ensure that accidents do not happen again.

Accident reporting

Provision for reporting and recording incidents in the workplace, such as accident books, must be put in place. Certain accidents or incidents must be reported to the HSE.

Health and Safety (First Aid) Regulations (1981)

As part of general health and safety legislation, these regulations ensure that a trained first aider is always present in a place of work and that a risk assessment has taken place to identify all instances where first aid might be needed. If you are a self-employed hairdresser then you must undertake first aid training to comply with these regulations.

Staff Training

Investing in staff training is an essential strategy for building a skilled, motivated, and adaptable workforce that can contribute to your business’s success and growth. It’s an investment that can yield significant returns in terms of employee performance, satisfaction, and overall business outcomes.

This also involves the appointment of competent staff to provide supervision and instruction and the provision of  health and safety training where required, for example, for first aid and other aspects of health and safety relevant to the employee’s work activities or the products they use in any customer treatments.

Managers/supervisors must ensure all staff are fully inducted and trained to comply with health, safety and welfare measures in the salon. For example, staff should be reminded that flammable products such as aerosol hairsprays must be kept away from naked flames and other heat sources and that manufacturers’ instructions must always be followed.

Your appointed first aider should also be in charge of keeping all staff updated on first aid policy, so that everyone knows what to do in the case of an emergency.

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COSHH & Hairdressers – Key Messages

COSHH and hairdressers – key messages – COSHH (hse.gov.uk)

The Health and Safety Executive (HSE) has identified that up to 70% of hairdressers suffer from work-related skin damage such as dermatitis at some point during their career, although most cases are preventable through putting in place the correct control measures.

  • Frequent contact with water and shampoo can irritate the skin leading to dermatitis.
  • Some hairdressing and cleaning products can cause dermatitis and skin allergies.
  • Some dusty products like persulphates and henna can cause asthma.
  • Some hair sprays can make asthma worse.

There are simple things you can do to prevent dermatitis and asthma:

  • Keep the workplace well ventilated.
  • Wear disposable non-latex gloves for shampooing, colouring and bleaching.
  • Dry your hands thoroughly after washing with a soft towel.
  • Moisturise your hands as often as possible.
  • Change your gloves between clients.
  • Check your skin regularly for early signs of skin problems.

COSHH & Beauticians – Key Messages

COSHH and beauticians – key messages – COSHH (hse.gov.uk)

  • Some ingredients in beauty and cleaning products can irritate the skin leading to dermatitis (eg solvents in nail varnish removers).
  • Some ingredients can cause skin allergies and asthma (eg liquids and powders in acrylic systems for artificial nails).
  • Dust filings from artificial nails can cause wheezing, chest tightness and asthma.
  • Acrylic fumes can cause headaches, dizziness and nausea.
  • Contact with blood and tissue residues from piercing or tattooing can cause infection.

There are simple things you can do to prevent ill health.

Preventing exposure to harmful substances usually means a combination of some of the following controls:

  • Keep the workplace well ventilated.
  • Use good work techniques that avoid or minimise contact with harmful substances and minimise leaks and spills.
  • Practice good hand care – remove contamination promptly, wash hands properly, dry thoroughly and moisturise regularly.
  • Provide an extractor hood or down draught table for nail work.
  • For some tasks, you may also need to provide personal protective equipment like protective gloves, aprons and eye protection.

Flawless HR Support for Hair & Beauty

The hair and beauty industry is fast-paced and hands-on. If you don’t have the time to deal with HR issues, we’re here to help.

Best Practices for HR Compliance

HR compliance in the Hair and Beauty industry is the implementation of aligning workplace policies and procedures with industry-specific regulations and legislation. Compliance is among the critical roles of a businesses HR function, and must be maintained in order to avoid fines and penalties.

No matter the size of your salon, or the number of staff, HR compliance is essential. For the Hair and Beauty industry, the industry standards govern the human resource policies and procedures that comply with laws and regulations.

Here are some of the most common HR issues in the hair and beauty business:

  • Employment status – such as rent-a-chair staff, contractors, or self-employed workers
  • Making sure tips are dealt with fairly
  • Workplace conflict between team members
  • Grievance procedures

And while these issues are common, you might not have the in-house experience to resolve them on your own – especially if you own a small business.

Our HR consultants can support you with whatever issues you face. 

Who is responsible for putting these measures in place?

The person who will be responsible for helping the business meet its health and safety duties can be the director or owner of the business, a senior employee (such as a manager or supervisor), someone from outside the business, or a combination of all three. But whoever they are they must be competent. A competent person is someone who has the necessary skills, experience, and knowledge to manage health and safety.

When accidents happen, the legal responsibility lies with you – the employer. So you’ll need to do all you can to protect the following:

  • Clients
  • Self-employed (including people who rent chairs for their business)
  • Contractors
  • Visitors
  • Member of the public

That’s why we’re here to reduce your risk. Our consultants can visit your workplace to identify any hazards and help you remove them.

Meaning when the HSE inspects your workplace, you’ll pass with flying colours.

Why not let us help you with our Brand New Compliance Products

Our Hair & Beauty Compliance Toolkit

Hair & Beauty Toolkit – Craven Consultancy Services

Which includes Our FREE Hair & Beauty E-Learning Bundle for up to 10 people!

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Let us guide you in the right direction for your Health & Safety, HR and training needs.

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